Artificial Intelligence & Machine Learning

Data and AI Present Significant Opportunities for Social Benefits Systems

Data and AI Present Significant Opportunities for Social Benefits Systems

In today's rapidly evolving world, social benefits agencies, across the globe, face unprecedented challenges and opportunities. ​ This report, authored by the International Institute for Analytics together with SAS experts, delves into how data and AI can revolutionize social benefits systems, making them more inclusive, efficient, innovative, and personalized.Key Takeaways: Addressing Disruptive Forces: Learn how changing demographics, growing public expectations, and increasing fraud threats are reshaping social benefits agencies and how data and AI can help overcome these challenges. ​ Enhancing Payment Integrity: Discover advanced solutions to detect and prevent fraud, ensuring that benefits reach those truly in need while…
Read More
The Business Value of AI for IT Solutions

The Business Value of AI for IT Solutions

According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist. With ServiceNow’s controlled, centralized approach to AI, you can resolve issues faster, boost productivity, and align your AI efforts with wider business goals—all from one platform.
Read More
A CIO’s Guide to Navigating the Boardroom

A CIO’s Guide to Navigating the Boardroom

As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams? Follow a day in the life of an innovative CIO to discover how autonomous IT, powered by ServiceNow AI Agents, can help you win the support of the C-suite as a strategic visionary.
Read More
Day In The Life – Futuristic Experience

Day In The Life – Futuristic Experience

As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams? Follow a day in the life of an innovative CIO to discover how autonomous IT, powered by ServiceNow AI Agents, can help you win the support of the C-suite as a strategic visionary.
Read More
CIO Business Value Guide

CIO Business Value Guide

According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist. With ServiceNow’s controlled, centralized approach to AI, you can resolve issues faster, boost productivity, and align your AI efforts with wider business goals—all from one platform.
Read More
THE BUSINESS VALUE OF NOW ASSIST FOR CUSTOMER SERVICE AND FIELD SERVICE

THE BUSINESS VALUE OF NOW ASSIST FOR CUSTOMER SERVICE AND FIELD SERVICE

With budgets shrinking and customer expectations expanding, how can you continue to deliver exceptional experiences, without draining precious resources? Discover how organizations are using the AI-powered ServiceNow platform to transform their business. With Now Assist, you can reduce time to resolve a case by 25%, reduce time spent on agent ramp-up after handoff by 80%, and cut field service work order closure time by 40% - driving productivity and efficiency, while minimizing costs.
Read More
PUT AI TO WORK TO ELEVATE CUSTOMER EXPERIENCES

PUT AI TO WORK TO ELEVATE CUSTOMER EXPERIENCES

Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI for customer service across the enterprise—and learn why leveraging a single platform is the best way to accomplish it.
Read More
AI Agent Studio

AI Agent Studio

At ServiceNow, our platform empowers teams of AI Agents to collaborate seamlessly and orchestrate end-to-end business processes. With hundreds of pre-built agents or the flexibility to create custom solutions using AI Agent Studio, no workflow is left behind. Explore how you can use AI Agent Studio to easily create specialised AI agents, set guardrails and automate tasks using a conversational natural language interface.
Read More
The future of research publishing

The future of research publishing

Publishing has continuously changed over its nearly 400-year history. We’ve seen the introduction of industrial printing and lithography, the mass production of paper, and the digitization of journals. More recently, we’ve experienced huge shifts in revenue streams where subscription models have given way to open access. Publishing will continue to change and, to continue to thrive, publishers must keep pace with upcoming transformations. As part of this, publishers and societies must embrace technological innovation to stay ahead. At the forefront, automation and artificial intelligence (AI) will change both authoring and publishing In this paper, we outline why changes are needed…
Read More