Blog

ICMI State of AI in the CC
18 Apr

ICMI State of AI in the CC

creativesDigital
Discover More on clientpapers.com Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools emerge from their early, experimental status and take an increasingly central role across all areas of contact center operations. Get exclusive data that addresses critical topics such as: The primary areas of concern regarding AI in the contact center The top…
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Bring the power of AI to your organization with Microsoft 365 Copilot
17 Apr

Bring the power of AI to your organization with Microsoft 365 Copilot

creativesERP, Human Resource,
AI has the potential to uplevel skills and create an environment where creativity and productivity thrive. Discover how to bring the power of AI to your business in a secure, compliant, and privacy-preserving way with Microsoft 365 Copilot. In this video, you’ll learn: About the benefits your organization can see from AI tools. What employees and their managers want from AI. How AI integrates with the tools you use every day. *Some Microsoft 365 and Office 365 suites in the European Economic Area and Switzerland do not include Microsoft Teams. Learn more on our licensing page.
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Designing Your AI-Ready Business
17 Apr

Designing Your AI-Ready Business

creativesBizops, Contact Center, Digital, Marketing Ops,
Unlock your business's AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness - Your key to unprecedented business success: Master the art of cloud infrastructure for seamless AI integration Leverage the power of data to drive informed decision-making Create a unified tech stack for a streamlined digital transformation Gain organizational buy-in to ensure AI success and long-term sustainability.
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Scaling the Digital Summit
14 Apr

Scaling the Digital Summit

creativesBizops, Contact Center, Digital, Marketing Ops
Digitally mature companies make bold moves with sure steps. Ensure your business is ready for whatever’s on the horizon. Learn how to maintain a digitally mature mindset to increase workforce buy-in and provide an unbeatable customer experience. Digital maturity creates opportunities to... Get exclusive data that addresses critical topics such as: Implement emerging technologies with confidence Provide necessary resources to onboard your workforce with ease Avoid FOMO by grounding decisions in a clearly defined brand strategy Increase buy-in across customers and your entire team Offer customers the most relevant, cutting-edge features available
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Talent-centered design: A blueprint for success in the digital era
11 Apr

Talent-centered design: A blueprint for success in the digital era

creativesHuman Resource
Why the evolution of work demands a new approach centered on talent and skills. In a rapidly changing world, we are faced with choosing a path for the future at the intersection of business, digital, and talent reinvention. Unfortunately, too many of us are still using systems, processes, and procedures to manage talent that were built for a world of work that is drastically different from the one we are facing today. In our talent-centered design e-book, you will learn: Why the evolution of work demands a new approach centered around talent and skills. How an AI-native talent intelligence platform…
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Preparing your culture for AI
11 Apr

Preparing your culture for AI

creativesERP, Human Resource,
AI technology sparks a lot of excitement and anticipation, and it’s natural to be curious about the impact it will have on company culture. The e-book, Preparing your culture for AI, shares expert advice to help you get ahead of these cultural shifts and pave the way for successful AI adoption. Read the e-book to learn how to: Establish a clear vision for the role you want AI to play in your organization. Empower your team with the skills they need to maximize the benefits of AI. Anticipate cultural impact and intentionally shape changes to your organizational culture. Assess your organization’s…
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Best GenAI practices in HR service delivery to help drive business transformation
10 Apr

Best GenAI practices in HR service delivery to help drive business transformation

creatives0 CommentsHuman Resource,
Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, while increasing HR productivity and employee satisfaction with better self-service.  
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How to Save IT Operating Costs With End-User Experience Management (EUEM)
10 Apr

How to Save IT Operating Costs With End-User Experience Management (EUEM)

creativesCompensation & Benefits, Compliance, ERP, Human Resource
In today’s budget-constrained economy, organizations are constantly seeking ways to optimize their operations without compromising the digital employee experience (DEX). While some may perceive End-User Experience Management (EUEM) as a luxury or a “nice to have,” this practical case study by Forrester reveals why investing in EUEM is a game-changer for driving business outcomes. Key highlights include: Analyzing licensing costs: Gain deeper insights into licensing expenditures and identify opportunities to optimize software investments, leading to substantial cost savings. Gradual endpoint agent deployment: Implement a phased approach to deploying endpoint agents, allowing for better resource management, and minimizing upfront expenses. Action…
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Aberdeen Report: Drive Results with AI-powered CX
10 Apr

Aberdeen Report: Drive Results with AI-powered CX

creativesBizops, Contact Center, Digital, Marketing Ops,
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI and automation are enjoying returns above those companies that don’t. This Aberdeen research report surveyed firms across all industries and sizes to measure just how much AI and automation have supercharged their digital transformation. Survey results show big payoffs for those that have invested in…
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Gartner Report: How to Manage a Smarter GenAI Integration 
09 Apr

Gartner Report: How to Manage a Smarter GenAI Integration 

creativesCompensation & Benefits, Compliance, ERP, Human Resource
Gartner’s recent market analysis reveals that the consequences of GenAI aren’t all positive, and oversight is needed.  Access the report to learn how you can better manage GenAI across the following areas:  Employee skills acquisition  Crowdsourcing and piloting  Executive and worker expectations  Tech investments  Interdisciplinary communications with IT, HR, legal and business-facing leaders 
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